- To all our awesome Apple Service customers :
VPS are registered as a COVID safe business with NSW Health - QR code registration and face masks are currently required for all customers attending our premises for the purpose of dropping off and collecting devices.
- Due to the recent COVID implications surrounding the Northern Beaches, we are doing our best to protect the health of all by minimising the amount of physical interaction. We kindly request that all customers initially contact VPS via phone or email for pre-booking all new Apple service work, as well as arranging drop off, service payment and collection of devices.

02 8977 5555.

- Unfortunately due to the current volume of work already in place, we are unable to take in any new Apple iPhone and Air Pod work until 11th January, but we’ll monitor this and update if there’s any change to this. In the interim, for customers requiring urgent repair on these products only, we recommend contacting Apple at Chatswood for the most efficient turnaround.

Thank you for your understanding and patience during these difficult and often inconvenient times. We are looking forward to a safer, healthier, and happier 2021 for all : )

Apple's hardware warranty only applies to hardware and only warrants against defects in materials and workmanship when used normally in accordance with Apple's published guidelines.

Apple's hardware warranty does not apply to any software, even if packaged or sold with Apple hardware. If Vital Peripheral Supplies determines, while inspecting your equipment, that repairs are required due to physical or liquid damage, or that the unit has been altered or modified to change its appearance, functionality or capability, we reserve the right to refuse service, provide notice that warranty is void, or return the unit to you un-repaired. I acknowledge that any discovery of physical liquid damage to equipment will be chargeable at standard labour rates. I acknowledge that I have disclosed prior to leaving the goods for Service if the unit has been altered or modified.

 

Service parts or products are new or equivalent to new in performance and reliability. Service Parts will be warranted for the remaining term of Apple's warranty or 90 days, whichever provides the longer coverage.

 

Vital Peripheral Supplies will provide a written or verbal quotation before proceeding with repairs that require service parts. In the case of no trouble found, accidental damage or if the problem is resolved without using service parts the assessment fee is payable.

 

Reasonable care is taken by Vital Peripheral Supplies to prevent any loss of data. For your privacy and security, unless specifically requested, Vital Peripheral Supplies will not perform a backup of data on equipment provided for service. I acknowledge that Vital Peripheral Supplies not be liable for any data loss that may occur. I acknowledge that where possible, all data on the equipment for service has been backed up, and that any removable media such as optical discs have been removed, or I assume the risk that such data or media may be lost, corrupted, or otherwise compromised during service or repair.

 

If service involves transfer or installation of software or data, you represent that you have the legal right to copy the information, and agree to the terms of any applicable software licenses. You also authorise Vital Peripheral Supplies to accept such terms on your behalf. It is a condition of Vital Peripheral Supplies accepting your equipment for service or other treatment that the equipment is subject to the Disposal of Uncollected Goods Act 1961. This confers upon Vital Peripheral Supplies the right to sell or otherwise dispose of your goods should you not claim your goods and/or pay all due charges within the minimum period required by law after Vital Peripheral Supplies has provided notice that the goods are ready for re-delivery to you.

 

As part of the repair process, Vital Peripheral Supplies will collect Information that you provide to facilitate the service process. Your information will be protected in accordance with our privacy policy, available on the web at http://www.vps.com.au. Vital Peripheral Supplies will use the provided phone or email to communicate information about the repair. This personal information is required to proceed with the service and as part of the repair process may be provided to Apple. Apple will not use the provided information for marketing purposes and the usage by Apple adheres to Apple's Privacy Policy guidelines. Apple may use the provided email address to send an invitation to participate in Apple's random customer satisfaction survey.

 

The following requested personal information (name, address, telephone number and email address) are necessary to proceed with the request for service. If a service is requested pursuant to a third-party service obligation, such information will be transferred to the third party for verification and quality purposes, including confirming the service transaction and submitting a customer survey. By signing below, you consent to this transfer and the use by the third party for this purpose.