LINKSYS Cisco SMARTnet SMB Support Assistant - 1 Year Extended Service - Service

CON-SMBS-CISCO192
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Description

Getting Your Share of a $1.4 Billion Market
Simplicity, functionality and reliability. Small and Medium-size Businesses (SMBs) look for business value in their technology solution purchases. Their energy and resources are focused on the demands of their business, and they prefer to rely on support services to maintain their network's performance. The wide acceptance and need for support is underscored by the fact that SMBs are consuming US $1.4 billion in postsales services annually with 15 percent growth per year.

This unique and challenging environment requires a special kind of support offering - one that can help you address your SMB customers' particular needs, accelerate your sales cycle and drive higher levels of customer satisfaction. And Cisco Systems has created the right tools to meet those challenges.

Cisco® SMB Support Assistant is a support service program specifically designed for this exciting growth market. This offering provides an opportunity for you, as a Cisco Partner, to:
  • Increase your revenues by adding an attractive newsupport service option to your portfolio
  • Increase attach and renewal rates
  • Increase customer satisfaction
Build on the success of Cisco SMB Class Solutions - integrated network solutions specially designed to fit the needs of the SMB environment - by including world-class support. Selling support is easy when you have the right answers.

Specifications

General Information

Manufacturer:
Cisco Systems, Inc
Manufacturer Website Address:
http://www.cisco.com/c/en_au
Brand Name:
Cisco
Service Name:
SMARTnet SMB Support Assistant - Extended Service
Product Type:
Service

Service Information

Service Main Type:
Exchange
Service Sub Type:
Electronic and Physical
Service Description:
8x5 Next Business Day
Service Details:
Sell SMBs the Right Kind of Support
Support sells because customers need their networks, and they need them to run smoothly. Cisco SMB Support Assistant helps empower SMB customers by exte
nding the lifespan of their solution, helping them manage costs, and enhancing their ability to do business. Key features include:
  • Online tools and resources that help streamline the support process as well as manage contracts and device inventory. This helps contribute to faster
  • resolution of issues, thereby increasing productivity.
  • Timely support from Cisco industry-leading technical support agents within normal business hours.
  • Next Business Day Advance Replacement, where available; otherwise, Same Day Ship.
  • Operating system software maintenance and support.
Provided Support:
  • Replacement
  • Phone Support
  • Web Knowledge Base Access
  • New Releases Update
  • Software Maintenance
Service Availability:
8 x 5 Replacement
Service Response Time:
(Next Business Day) - Replacement
Service Location:
Service Depot
Service Duration:
1 Year
Product Supported:
Cisco CISCO1921/K9, CISCO1921/K9-RF Modular Router