LINKSYS Cisco SMARTnet - 1 Year - Service
Description
Cisco Technical Support Services such as Cisco SMARTnet Onsite support help enable improved productivity and can increase operational efficiency by complementing your in-house resources with world-class networking expertise. It can maximize availability and minimize risks for systems running mission-critical applications.
Specifications
General Information
Manufacturer:
Cisco Systems, Inc
Manufacturer Website Address:
http://www.cisco.com/c/en_au
Brand Name:
Cisco
Service Name:
SMARTnet
Product Type:
Service
Service Information
Service Main Type:
Maintenance
Service Sub Type:
Physical
Service Characteristic:
Parts & Labour
Service Description:
8x5x4 Hour
Service Details:
- Software support includes maintenance, minor and major updates for your licensed feature set
- Web knowledge base access includes a substantial database of product information and a robust set of technical and analytical tools that help facilitate knowledge transfer to your internal staff
- The Cisco TAC has a sophisticated call routing system that quickly routes you to the correct technology personnel for expert assistance and faster resolution
- Advance replacement parts, with a field engineer, are delivered within 4 hours of determining that part replacement is required during the standard work week
Provided Support:
- New Releases Update
- Web Knowledge Base Access
- Email Support
Service Availability:
8 x 5
Service Response Time:
4 Hour
Service Location:
On-site
Service Duration:
1 Year
Product Supported:
- AS5SBK8