LINKSYS Cisco SMARTnet - 1 Year - Service
Description
Maintain Network and IT Infrastructure Coverage
Reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics with SMARTnet Service. Your IT staff has anytime access to Cisco engineers in the Technical Assistance Center (TAC) and an extensive range of resources, tools and training.
Specifications
General Information
Manufacturer:
Cisco Systems, Inc
Manufacturer Website Address:
http://www.cisco.com/c/en_au
Brand Name:
Cisco
Service Name:
SMARTnet
Product Type:
Service
Service Information
Service Main Type:
Maintenance
Service Sub Type:
Electronic and Physical
Service Characteristic:
Parts
Service Description:
8x5x4 Hour
Service Details:
SMARTnet 8x5x4:
- Advance Replacement on a Four-Hour Response basis between 9:00 a.m. and 5:00 p.m. Depot Time the same Business Day, provided that Cisco's determination of Hardware failure has been made before 1:00 p.m. Depot Time.
- If Customer make a request after 1:00 p.m. Depot Time, Cisco will deliver the Advance Replacement the morning of the next Business Day.
Provided Support:
- Hardware Maintenance
- Software Maintenance
- Parts Replacement
- Software Update
- Software Upgrade
- Phone Support
- Web Knowledge Base Access
- Diagnosis
Service Availability:
- 24 x 7 Phone Support
- 24 x 7 Web Knowledge Base Access
- 8 x 5 Parts Replacement
Service Response Time:
4 Hour - (Same Business Day) - Parts Replacement
Service Duration:
1 Year
Product Supported:
Cisco Catalyst Switches:
- WS-C2960X-24TD-L
- WS-C2960X-24TDL-WS