HP Care Pack Hardware Support - 4 Hour - Service
Specifications
General Information
Manufacturer:
Hewlett-Packard
Manufacturer Website Address:
http://www.hp.com/au/
Brand Name:
HP
Service Name:
Care Pack Hardware Support
Product Type:
Service
Service Information
Service Main Type:
Maintenance
Service Sub Type:
Electronic and Physical
Service Description:
9x5 Next Business Day
Service Details:
Remote Problem Diagnosis and Support:
- HP Services uses electronic remote support tools to isolate your problem and facilitate resolution
- For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window
- HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary
- Your coverage includes all required parts and materials
- Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays
- Established escalation procedures enlist specialized expertise from HP and selected third-parties
- A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP
- This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement
Provided Support:
Phone Support
Service Availability:
9 x 5
Service Response Time:
(Next Business Day)
Service Location:
On-site
Service Duration:
4 Hour
Product Supported:
HP Commercial Mobile TC PCs with 1/1/0 Warranty