CISCO SMARTnet Extended Service - Service
Description
Maintain Network and IT Infrastructure Coverage
Reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics with SMARTnet Service. Your IT staff has anytime access to Cisco engineers in the Technical Assistance Center (TAC) and an extensive range of resources, tools and training.
Specifications
General Information
Manufacturer:
Cisco Systems, Inc
Manufacturer Website Address:
http://www.cisco.com/c/en_au
Brand Name:
Cisco
Service Name:
SMARTnet - Extended Service
Product Type:
Service
Service Information
Service Main Type:
Exchange
Service Sub Type:
Electronic and Physical
Service Description:
8x5 Next Business Day
Service Details:
- Global 24-hour access to experts in the Cisco Technical Assistance Center (TAC)
- Self-help support through online communities, resources, and tools
- Operating System (OS) software updates
- Smart, proactive diagnostics and immediate alerts on devices enabled with Smart Call Home
Provided Support:
- Diagnosis
- Software Update
- New Releases Update
- Replacement
- Phone Support
- Web Knowledge Base Access
Service Availability:
- 8 x 5 Replacement
- 24 x 7 Web Knowledge Base Access
- 24 x 7 Phone Support
Service Response Time:
(Next Business Day) - Replacement
Product Supported:
Cisco UCS C220 M3 High-Density Rack-Mount Server:
- UCSC-C220-M3S
- UCSC-C220-M3S-CH
- UCSC-C220-M3S=