CISCO SMARTnet - 1 Year - Service
Description
Maintain Network and IT Infrastructure Coverage
Reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics with SMARTnet Service. Your IT staff has anytime access to Cisco engineers in the Technical Assistance Center (TAC) and an extensive range of resources, tools and training.
Reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics with SMARTnet Service. Your IT staff has anytime access to Cisco engineers in the Technical Assistance Center (TAC) and an extensive range of resources, tools and training.
Specifications
General Information
Manufacturer:
Cisco Systems, Inc
Manufacturer Website Address:
http://www.cisco.com/c/en_au
Brand Name:
Cisco
Service Name:
SMARTnet
Product Type:
Service
Service Information
Service Main Type:
Maintenance
Service Sub Type:
Electronic and Physical
Service Characteristic:
Parts & Labour
Service Description:
24x7x4 Hour
Service Details:
SMARTnet Onsite 24x7x4:
- Four Hour Response for Remedial Hardware Maintenance twenty four (24) hours per day, seven (7) days per week including Cisco observed holidays.
Provided Support:
- Web Knowledge Base Access
- Phone Support
- Diagnosis
- Software Update
- Hardware Maintenance
- Software Maintenance
- Parts Replacement
- Software Upgrade
Service Availability:
- 24 x 7 Parts Replacement
- 24 x 7 Phone Support
- 24 x 7 Web Knowledge Base Access
Service Response Time:
4 Hour - Parts replacement
Service Location:
On-site
Service Duration:
1 Year
Product Supported:
Cisco Catalyst Ethernet Switch: WS-C3750X-48T-E