CISCO SMARTnet - 1 Year - Service
Description
Accelerate your success by improving productivity, increasing operational efficiency, and extending the life of your network assets with Cisco SMARTnet support. Cisco Technical Support Services help protect your network investment by enabling you to extend and enhance the operational lifetime of your Cisco networking devices and Cisco IOS Software.
Specifications
General Information
Manufacturer:
Cisco Systems, Inc
Manufacturer Website Address:
http://www.cisco.com/c/en_au
Brand Name:
Cisco
Service Name:
SMARTnet
Product Type:
Service
Service Information
Service Main Type:
Maintenance
Service Sub Type:
Electronic and Physical
Service Characteristic:
Parts & Labour
Service Description:
24x7x2 Hour
Service Details:
Cisco Support:
Software support includes Maintenance, minor, and major updates for your licensed feature set. Downloading new maintenance updates, patches, or updates of Cisco IOS Software can speed the time to problem resolution and enhance and extend the useful life of your Cisco devices. A knowledge base, technical resources, and software support to address your needs and provide rapid problem resolution.Cisco TAC:
Cisco TAC engineers are among the best in the industry. Expertly trained engineering teams are ready to respond to your specific hardware or Cisco system software problems via the Web, e-mail, or telephone.Advance Hardware Replacement:
Advance replacement parts, with or without a field engineer, are delivered within 2 hours of determining that part replacement is required (24 hours a day, 7 days a week).
Software support includes Maintenance, minor, and major updates for your licensed feature set. Downloading new maintenance updates, patches, or updates of Cisco IOS Software can speed the time to problem resolution and enhance and extend the useful life of your Cisco devices. A knowledge base, technical resources, and software support to address your needs and provide rapid problem resolution.Cisco TAC:
Cisco TAC engineers are among the best in the industry. Expertly trained engineering teams are ready to respond to your specific hardware or Cisco system software problems via the Web, e-mail, or telephone.Advance Hardware Replacement:
Advance replacement parts, with or without a field engineer, are delivered within 2 hours of determining that part replacement is required (24 hours a day, 7 days a week).
Provided Support:
- Phone Support
- Email Support
- Web Support
- Web Knowledge Base Access
- Software Support
- Software Update
- New Releases Update
Service Availability:
24 x 7
Service Response Time:
2 Hour
Service Location:
On-site
Service Duration:
1 Year
Region Availability:
Service is available only if your distance from a parts depot or authorized Cisco service location is within 25 driving miles in the United States, Canada, Australia, New Zealand, and select countries in Europe, South America, and Asia.