HP Care Pack Hardware Support with Defective Media Retention - 4 Year - Service
Description
Increase equipment availability and productivity with rapid-response on-site and remote support for your HP hardware, as well as selected multi vendor equipment. This flexible HP Care Pack Service covers desktops, workstations, servers, storage systems, network equipment, and printing.
Specifications
General Information
Manufacturer:
Hewlett-Packard
Manufacturer Website Address:
http://www.hp.com/au/
Brand Name:
HP
Service Name:
Care Pack Hardware Support with Defective Media Retention
Product Type:
Service
Service Information
Service Main Type:
Maintenance
Service Sub Type:
Electronic and Physical
Service Characteristic:
Parts & Labour
Service Description:
Next Business Day
Service Details:
Remote problem diagnosis and support:
- HP Services uses electronic remote support tools to isolate your problem and facilitate resolution
- For issues that cannot be resolved remotely, an authorised HP Services representative arrives at your site the next day after your call has been logged, if this time falls within your contracted service window
- HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary
- Your coverage includes all required parts and materials
- Established escalation procedures enlist specialized expertise from HP and selected third-parties
- A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP
- This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement
Provided Support:
- Phone Support
- Defective Media Retention
Service Response Time:
(Next Business Day)
Service Location:
On-site
Service Duration:
4 Year
Product Supported:
HP Workstation