HP Care Pack - 3 Year - Service
Description
HP Next Business Day Hardware Support for Travelers gives mobile computer users a one-stop solution for prompt, reliable remedial services in more than 85 countries around the world. Coverage spans HP and Compaq branded mobile hardware products and HP-supplied internal components, plus attached accessories purchased with the main product.
Specifications
General Information
Manufacturer:
Hewlett-Packard
Manufacturer Website Address:
http://www.hp.com/au/
Brand Name:
HP
Service Name:
Care Pack
Product Type:
Service
Service Information
Service Main Type:
Maintenance
Service Sub Type:
Electronic and Physical
Service Characteristic:
Parts & Labour
Service Description:
9x5 Next Business Day
Service Details:
Remote Problem Diagnosis and Support:Local telephone and electronic support using HP remote support tools isolate your problem and help streamline resolution.Next Business Day Onsite Response:For issues that cannot be resolved remotely, an HP-authorized representative arrives at your site the next business day after your call has been logged and for which you have a contracted service window*. Your covered hardware is returned to operational condition, with components or entire units replaced as necessary. Your coverage includes all required parts and materials.Parts and Materials:HP provides HP-supported parts and materials needed to maintain your covered hardware in operating condition, including parts and materials for recommended engineering improvements.Coverage Window:Service is available 8:00 am - 5:00 pm local time Monday through Friday (excluding HP holidays), or during standard business days and hours in the country where service is requested.Note:
- *Response times are contingent on distances from HP support offices and subject to local availability
- **Coverage windows are subject to local availability
Provided Support:
Remote Diagnosis
Service Availability:
9 x 5
Service Response Time:
(Next Business Day)
Service Location:
On-site
Service Duration:
3 Year
Product Supported:
HP Notebooks