HP Care Pack - 3 Year - Service
Description
Increase equipment availability and productivity with high-quality on-site and remote support for your HP hardware, as well as selected multivendor equipment.
Specifications
General Information
Manufacturer:
Hewlett-Packard
Manufacturer Website Address:
http://www.hp.com/au/
Brand Name:
HP
Service Name:
Care Pack
Product Type:
Service
Service Information
Service Main Type:
Maintenance
Service Sub Type:
Electronic and Physical
Service Characteristic:
Parts & Labour
Service Description:
9x5 Next Business Day
Service Details:
Remote Problem Diagnosis and Support:
HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.Next Business Day On-site Response:
For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.Standard Business Hours, Standard Business Days:
Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays.
HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.Next Business Day On-site Response:
For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.Standard Business Hours, Standard Business Days:
Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays.
Provided Support:
Remote Diagnosis
Service Availability:
9 x 5
Service Response Time:
(Next Business Day)
Service Location:
On-site
Service Duration:
3 Year
Product Supported:
- HP ScanJet N9120