CISCO SMARTnet - 1 Year - Service
Description
Maintain Network and IT Infrastructure Coverage
Reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics with SMARTnet Service. Your IT staff has anytime access to Cisco engineers in the Technical Assistance Center (TAC) and an extensive range of resources, tools and training.
Reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics with SMARTnet Service. Your IT staff has anytime access to Cisco engineers in the Technical Assistance Center (TAC) and an extensive range of resources, tools and training.
Specifications
General Information
Manufacturer:
Cisco Systems, Inc
Manufacturer Website Address:
http://www.cisco.com/c/en_au
Brand Name:
Cisco
Service Name:
SMARTnet
Product Type:
Service
Service Information
Service Main Type:
Maintenance
Service Sub Type:
Electronic and Physical
Service Characteristic:
Parts & Labour
Service Description:
8x5x4 Hour
Service Details:
SMARTnet Onsite 8x5x4:
- Four Hour Response for Remedial Hardware Maintenance service between 9:00 a.m. and 5:00 p.m. Depot Time the same Business Day, together with parts, labor and materials, provided Cisco's determination that on-site service is required has been made before 1:00 p.m. Depot Time.
Provided Support:
- Diagnosis
- Hardware Maintenance
- Software Maintenance
- Parts Replacement
- Software Upgrade
- Software Update
- Phone Support
- Web Knowledge Base Access
Service Availability:
- 8 x 5 Parts Replacement
- 24 x 7 Web Knowledge Base Access
- 24 x 7 Phone Support
Service Response Time:
4 Hour - (Same Business Day) - Hardware Maintenance
Service Location:
On-site
Service Duration:
1 Year
Product Supported:
Cisco 887VA Secure router with VDSL2/ADSL2+ over POTS: CISCO887VA-SEC-K9