CISCO SMARTnet - 1 Year - Service
Description
Accelerate your success by improving productivity, increasing operational efficiency, and extending the life of your network assets with Cisco SMARTnet support. Cisco Technical Support Services help protect your network investment by enabling you to extend and enhance the operational lifetime of your Cisco networking devices and Cisco IOS Software.
Specifications
General Information
Manufacturer:
Cisco Systems, Inc
Manufacturer Website Address:
http://www.cisco.com/c/en_au
Brand Name:
Cisco
Service Name:
SMARTnet
Product Type:
Service
Service Information
Service Main Type:
Maintenance
Service Sub Type:
Electronic and Physical
Service Description:
8x5x4 Hour
Service Details:
Cisco Support:
Software support includes Maintenance, minor, and major updates for your licensed feature set. Downloading new maintenance updates, patches, or updates of Cisco IOS Software can speed the time to problem resolution and enhance and extend the useful life of your Cisco devices. A knowledge base, technical resources, and software support to address your needs and provide rapid problem resolution.Cisco TAC:
Cisco TAC engineers are among the best in the industry. Expertly trained engineering teams are ready to respond to your specific hardware or Cisco system software problems via the Web, e-mail, or telephone.Advance Hardware Replacement:
Advance replacement parts, with or without a field engineer, are delivered within 4 hours of determining that part replacement is required during the standard work week (8 hours a day, 5 days a week).
Software support includes Maintenance, minor, and major updates for your licensed feature set. Downloading new maintenance updates, patches, or updates of Cisco IOS Software can speed the time to problem resolution and enhance and extend the useful life of your Cisco devices. A knowledge base, technical resources, and software support to address your needs and provide rapid problem resolution.Cisco TAC:
Cisco TAC engineers are among the best in the industry. Expertly trained engineering teams are ready to respond to your specific hardware or Cisco system software problems via the Web, e-mail, or telephone.Advance Hardware Replacement:
Advance replacement parts, with or without a field engineer, are delivered within 4 hours of determining that part replacement is required during the standard work week (8 hours a day, 5 days a week).
Provided Support:
- Web Support
- Email Support
- Phone Support
- Software Update
- Software Support
- New Releases Update
- Web Knowledge Base Access
Service Availability:
8 x 5
Service Response Time:
4 Hour
Service Duration:
1 Year
Product Supported:
- Cisco Catalyst 4506-E