APC Service/Support - On-site - Technical - Labour - Electronic and Physical Service

American Power Conversion Corp

http://www.apc.com/au

APC

Service/Support

Service

Technical

Electronic and Physical

Labour

Experienced Certified Field Service Engineer: Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today. System cleaning: Cleaning your system of dust and grime accumulated during normal operation will extend the life of the hardware. Environmental inspection: In order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity. Functional verification: During each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start. Free firmware upgrades: Part of maintaining your system is ensuring the unit is operating with the most recent firmware version. Firmware upgrades are provided at no extra charge. All Preventive Maintenance contracts include free firmware upgrades.

Labor and travel expenses included:

Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics. Service Summary Report: Provides a detailed report of work performed including recommendations for service to ensure optimal performance

On-site

APC Back-UPS