SYMANTEC Enterprise Support Service - Non-Returnable Disk Option - 1 Year Extended Service - Replacement - Parts - Electronic and Physical Service

21238986

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Description

When hard drives require replacement, Symantec understands that you would prefer to keep these hard drives in-house and maintain control over the disposal of the information they contain.Symantec Non-Returnable Disk Option for Symantec Appliance products offers an option that enables our customers to keep failed hard drives that contain highly sensitive data, rather than return the drives to Symantec.Purchase of the hard drive retention option from Symantec requires a valid appliance support contract and covers all hard drives on appliances for the annual term of the contract.

Specifications

General Information

Manufacturer:
Symantec Corporation
Manufacturer Website Address:
Brand Name:
Symantec
Service Name:
Product Type:
Service

Service Information

Service Main Type:
Replacement
Service Sub Type:
Electronic and Physical
Service Characteristic:
Parts
Service Details:
  • Hard Disk retention service as a contract add-on
  • Control of sensitive data inside your business environment by managing the media removal your way
  • Meet your internal and external regulations with a single solution for data protection
  • If a disk that is covered by the Non-Returnable Disk option malfunctions, call Symantec for support. A support agent will diagnose your system problem, and provide a replacement disk
  • Before the actual replacement occurs, you must inform the Support agent of your intention to keep the disk drive
  • You must also copy the information found on the label of the malfunctioning disk drive and provide it to Symantec
  • The malfunctioning part will then be replaced
  • You will be responsible for the data and destroying and/or permanently removing the drive from production
Provided Support:
  • Parts Replacement
  • Defective Media Retention
  • Remote Diagnosis
Service Duration:
1 Year
Product Supported:
-